Privacy policy

Last updated: June 21, 2026

This Privacy Policy explains what personal data may be collected when using the CBPM Service website, for what purposes it is processed, how it is stored, and what rights users have regarding their data.

By using the CBPM Service website, you agree to the terms of this Privacy Policy. If you do not agree with its provisions, please do not use the website or submit your personal data through contact forms.

1. Who we are

CBPM Service is a team specializing in the implementation, configuration, and support of Microsoft Dynamics 365 Business Central, as well as helping companies migrate from 1C and BAS ERP to modern ERP solutions.

Website: cbpm-service.com
Contact email: info@cbpm-service.com
Phone: +38 (067) 370-12-32

2. What data we may collect

We may collect and process the following categories of data:

  • first and last name;
  • company name;
  • job title or area of responsibility;
  • email address;
  • phone number;
  • information you voluntarily submit through contact forms, email, or other communication channels;
  • technical data about website usage, including IP address, browser type, user agent, pages viewed, and the date and time of your visit;
  • cookies and data from similar technologies, if used on the website.

We do not ask users to provide excessive personal data and process only the information necessary for communication, providing consultations, improving the website, and fulfilling our obligations.

3. Why we process data

Personal data may be processed for the following purposes:

  • responding to your inquiry or message;
  • providing consultations regarding CBPM Service services;
  • preparing a commercial proposal or preliminary project estimate;
  • communicating regarding the implementation, support, or migration to Microsoft Dynamics 365 Business Central;
  • administering and ensuring the secure operation of the website;
  • preventing spam, fraud, or abuse;
  • improving the website’s structure, content, and usability;
  • complying with legal requirements where necessary.

4. Legal grounds for processing data

We process personal data on one or more of the following legal grounds:

  • your consent when you voluntarily submit data through a form, email, or another communication channel;
  • the need to respond to your inquiry or prepare a proposal;
  • performance of contractual or pre-contractual obligations;
  • CBPM Service’s legitimate interest in ensuring website security, improving our services, and communicating with potential or existing clients;
  • compliance with legal requirements.

5. Contact forms and messages

If you submit an inquiry through a website form or contact us by email, we process the data you provide in your message. This data is used to respond to your inquiry, clarify details, prepare a consultation, or provide a commercial proposal.

Please do not submit confidential information, trade secrets, financial documents, access credentials, passwords, or other sensitive data through website forms unless we have agreed in advance on a secure method for transmitting such information.

6. Comments

If commenting functionality is available on the website and you leave a comment, we may collect the data provided in the comment form, as well as your IP address and browser user agent. This information is used to review comments, protect against spam, and ensure website security.

An anonymized string created from your email address may be provided to the Gravatar service to check whether you use that service. After your comment is approved, the profile image associated with Gravatar may be publicly visible next to your comment.

If comments are disabled on the website, this section applies only to the extent relevant to the technical administration of the website.

7. Media files

If you have an account on the website and upload images or other files, we recommend that you do not upload files containing embedded EXIF metadata that may include GPS coordinates or other technical information. Other users or website visitors may download such files and gain access to this metadata.

8. Cookies

The website may use cookies — small files stored in your browser that help the website function properly.

Cookies may be used for:

  • technical operation of the website;
  • remembering user preferences;
  • security and spam protection;
  • analyzing website traffic and improving the website, if relevant analytics tools are enabled.

If you leave a comment on the website, you may choose to save your name, email address, and website in cookies. This is for your convenience so that you do not have to enter these details again when leaving another comment. These cookies may be stored for up to one year.

If you log in to an account on the website, the system may set temporary cookies to determine whether your browser supports cookies. These cookies do not contain personal information and are deleted when you close your browser.

When you log in, cookies may also be set to save your login information and screen preferences. Login cookies are usually stored for several days, while preference cookies may be stored for longer. If you select the “Remember me” option, your login information may be stored for up to two weeks. When you log out, login cookies are deleted.

You can restrict or disable cookies in your browser settings. However, some website functions may not work properly as a result.

9. Embedded content from other websites

Website pages may contain embedded content from other websites, including videos, images, maps, posts, articles, or other materials.

Embedded content behaves in the same way as if you had visited the third-party website directly. These third-party websites may collect data about you, use cookies, apply additional tracking technologies, and monitor your interaction with the embedded content, particularly if you are logged in to the relevant third-party service.

CBPM Service does not control the privacy policies of third-party websites and recommends reviewing them separately.

10. Who we may share data with

We do not sell users’ personal data to third parties.

We may share data only where necessary:

  • with technical service providers responsible for website operation, hosting, email services, analytics, or spam protection;
  • with contractors or partners where necessary to respond to your inquiry or provide services;
  • with public authorities where such disclosure is expressly required by law or necessary to comply with lawful requests;
  • where necessary to protect the rights, security, or legitimate interests of CBPM Service.

Any such disclosure is limited to the amount of data necessary for the relevant purpose.

11. International data transfers

Certain technical services used to operate the website may process or store data outside Ukraine. In such cases, we seek to use services that provide an appropriate level of personal data protection in accordance with applicable law.

12. How long we retain data

We retain personal data only for as long as necessary for the purposes for which it was collected.

Indicative retention periods:

  • inquiries submitted through forms or email — for the period necessary for communication, preparation of a proposal, and subsequent business correspondence;
  • comments and their metadata — indefinitely, if comments are available on the website, so that the system can automatically recognize and approve follow-up comments;
  • account data — for as long as the account exists or until it is deleted;
  • technical security logs — for the period necessary to protect the website and investigate technical incidents;
  • data that must be retained by law — for the period required by applicable law.

13. Data protection

We apply reasonable organizational and technical measures to protect personal data against unauthorized access, alteration, disclosure, loss, or destruction.

However, no method of data transmission over the internet or electronic storage can be completely secure. Therefore, we cannot guarantee absolute security of information, but we take appropriate measures to protect it.

14. Your rights

You have the right to:

  • know what personal data we process;
  • access your personal data;
  • request correction of inaccurate or outdated data;
  • request deletion of personal data where there are no legal grounds for its continued retention;
  • withdraw your consent to data processing where processing is based on consent;
  • restrict data processing in cases provided by law;
  • object to data processing;
  • receive a copy of the data you have provided to us in a structured format, where technically feasible;
  • lodge a complaint with the competent data protection authority.

To exercise your rights, contact us by email at: info@cbpm-service.com.

15. Children’s data

The CBPM Service website is not intended to knowingly collect personal data from children. If we become aware that we have received a child’s personal data without the appropriate consent of a parent or legal guardian, we will take steps to delete such data.

16. Where data may be sent

Comments, messages, or other data submitted through the website may be checked by automated spam detection, security, or technical monitoring services.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be published on this page.

If the changes are significant, we may also provide additional notice on the website or by other available means.

18. Contact information

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

CBPM Service
Email: info@cbpm-service.com
Phone: +38 (067) 370-12-32