For 25 years, we have been implementing ERP systems

About us

CBPM Service (Complex Business Process Management Service) is a team of ERP specialists that helps Ukrainian companies implement Microsoft Dynamics 365 Business Central, migrate from 1C and BAS ERP, and build well-managed business processes. We combine extensive experience implementing ERP systems for private companies as well as state-owned and municipal enterprises with an understanding of Ukrainian accounting and a practical approach to automation.

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Official Microsoft Partner

25 Years

of ERP Automation Experience

200+

Completed Projects Across 12 Industries

Hybrid Expertise

BAS and Microsoft Dynamics 365 Business Central

History

When we started, the ERP market in Ukraine was very different. Implementations could take years, budgets increased along the way, and the final result often failed to match what had been promised at the start. Clients had become used to hearing that “this is just how it works.”

We decided it should not be that way.

Over 25 years, we have gone through crises, platform changes, and market transformation. Each time, we returned to the same question: how can we make sure the client gets what they expected — within the promised timeframe and at the agreed price? The answer became our methodology.

View our portfolio from 25+ years of experience

2001

The first steps of our team members in business process automation after completing their education in economics. The work began in different formats and with individual practical business tasks.

2004

A meeting of former university classmates that marked the beginning of future collaboration. This was when the first small joint automation projects emerged.

2005

Delivery of the first major joint project. This experience became an important milestone in shaping the team’s approach to business system implementation.

2006

The first employee who was not a co-owner joined the team. This became the first step toward systematic growth and building a standalone company.

2008

Official registration of the legal entity. The company moved from a joint-project format to a stable organizational structure.

2010

One of the company’s ERP implementations ranked among the three largest ERP implementations in Ukraine. This confirmed the team’s ability to deliver large-scale and complex projects.

2014

More than 150 successfully completed automation projects. The company accumulated extensive experience implementing systems for businesses of different sizes.

2018

The beginning of business diversification. The team conducted an in-depth market analysis, explored new opportunities, and identified promising platforms for further development.

2022

Launch of the Business Central practice: building the team, training specialists, and obtaining certifications. The company began developing expertise within the Microsoft Dynamics 365 ecosystem.

2023

The first Business Central project. The new practice moved from preparation to practical implementation for a client.

2025

Today, the CBPM Service team includes nearly 20 specialists and continues to expand its expertise in ERP implementation, business process automation, and post-launch client support.

Mission and approach

Honesty before the project starts

We communicate risks, limitations, and the true scope of the project openly before the contract is signed. If a task requires additional preparation or the budget does not match the expected outcome, we discuss it from the outset.

Business partnership handshake

Controlled process

The project moves forward through short iterations with specific deliverables. The client can see the progress, test interim solutions, and influence priorities before mistakes become costly.

Financial calculations with calculator and laptop

Responsibility after launch

System launch is not the end of our cooperation. We help the team adapt to the new tool, support users, handle requests, and continue developing functionality together with the business.

Business team working together in office

ERP Systems and Accounting Software: Our Experience and Market Perspective

We implement Microsoft Dynamics 365 Business Central and have hands-on experience with 1C, BAS, Odoo and SAP. Knowing several platforms allows us to assess them against the client’s processes rather than habit or a consultant’s preferences, and to discuss each system’s limitations openly before any work begins.

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Microsoft Dynamics 365 Business Central

ERP for small and midsize businesses, integrated with Microsoft 365 and Power BI

Odoo

ERP focused on sales, CRM and e-commerce

SAP

ERP for large enterprises with complex manufacturing and supply chain processes

MASTER:Accounting

Ukrainian accounting software for all tax regimes, also available in the cloud

Our expertise

CBPM Service combines ERP implementation experience, an understanding of business processes, and deep expertise in management data. We do not view an ERP system simply as a set of modules — it is important for us to understand how the company operates, where inefficiencies arise, what decisions management needs to make, and what data is required to support those decisions.

ERP expertise in complex business processes

We work on projects where the goal is not simply to configure a system, but to redesign the way a company operates across finance, accounting, procurement, sales, warehousing, operational processes, and management reporting. We have also delivered such projects for state-owned and municipal enterprises.

Hybrid expertise in BAS and Microsoft Dynamics 365 Business Central

Our team understands both local accounting systems and the modern Microsoft ERP ecosystem. This enables us to plan migrations correctly, preserve existing business logic, and avoid losing critical data during the transition.

Business analysis before the project starts

Before implementation begins, we analyze the client’s processes, roles, data, expectations, and constraints. This approach helps define a realistic scope, identify risks, and avoid chaotic changes during implementation.

Controlled implementation methodology

We work through short iterations, regular demonstrations of results, documented agreements, and defined checkpoints. The client sees progress throughout the entire project, not only at the end.

Risk and expectation management

ERP projects always involve risks related to data, timelines, team involvement, and changing requirements. Our role is not to ignore these risks, but to identify them early, document them, and manage them together with the client.

Project discipline

We use meeting minutes, status reports, coordination committees, plans for involving responsible stakeholders, and clear communication rules. This reduces chaos and helps keep the project within the agreed plan.

Solutions

CBPM Service creates solutions for companies looking to move from fragmented processes, manual control, and inconsistent data to a unified business management system.

We help build an environment where accounting, operations, reporting, and collaboration between departments do not function separately, but as parts of a single manageable system.

Find a Case Study in Your Industry

Migration to a modern ERP system

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We help companies move from outdated or fragmented tools to an ERP solution that supports business scaling, centralized management, and transparent process control.

Unified management data environment

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We create solutions where data from different departments, locations, or systems is consolidated into a single structure. This gives management an up-to-date view of the business without manual data consolidation.

Migration from local databases and BAS

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We help migrate data, master data, balances, accounting logic, and critical historical information from existing systems into a new environment. The goal is to make the transition controlled and preserve important information.

Automation of operational processes

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We build solutions for processes that previously depended on Excel, manual approvals, duplicate data entry, or communication in chats. This reduces errors and makes the team’s work more predictable.

Business system integration

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We integrate ERP with CRM, accounting systems, external services, APIs, analytics, and other tools. As a result, data moves between systems automatically instead of being copied manually.

Post-launch support

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After go-live, we help the team work with the new system, handle requests, configure SLA processes, support users, and develop functionality in line with new business needs.

CBPM Service team

An ERP project is always about the people you work with, not an abstract company. Here are some of the key people you will work with.

Professional business consultant portrait

At CBPM Service, I found not only a job, but also an opportunity to realize my potential, learn from the best, and develop my skills in the ERP field.

Halyna Ozarko Team Lead
CBPM Service business consultant

At CBPM Service, I gained unique experience working with advanced ERP systems and the opportunity to grow professionally within a team of experts.

Oleksii Bohush Project Manager

Want to understand what migration would involve for your business?

Contact us. We’ll discuss your current system and what is required for the transition.

Assess Your Readiness to Migrate

  • Data and business logic preservation

  • Parallel operation of both systems during migration

  • Team training included

Projects we’re proud of

More than 200 completed implementations across different industries and business scales.
95% of clients recommend us. 25 years of experience.

View All Case Studies

Developing a Billing System for Four Energy Companies in Western Ukraine

ZOE, ZEZ, VOE, and VEZ are four energy sector companies across two regions of Western Ukraine, employing over 1,000 people combined. Our team built a billing system from the ground up for calculating and tracking electricity consumption across both industrial and residential sectors, including debt accrual and consumer settlement management.

1M+ household consumers billing and calculations managed within a single system
10K+ industrial consumers bulk and individual calculations across multiple billing methods
4 energy companies operating within one system across two regions of Western Ukraine
Read case study

Implementation of the sales subsystem in Microsoft Dynamics 365 Business Central with Spanish localization

Before the project began, key sales, inventory management, and financial reporting processes were distributed across four different systems, making it impossible to manage them effectively within a single environment. We implemented the first stage of the sales subsystem in Business Central, taking into account Spanish localization, the specific requirements of the jewelry industry, and integration with the client’s existing systems.

2 days → 40 minutes Preparation of store replenishment documents
−30% Effort required to generate invoices
−25% Time required for inventory counts
Gold ring jewelry close-up Read case study

Implementation of a retail network based on LS Central for stores in four countries

The main objective for the CBPM Service team was to build a retail environment based on LS Central and Business Central for stores in Spain, Ukraine, the Netherlands, and Poland, with each location having its own fiscal and operational requirements. The key challenge was to simultaneously support local accounting, POS transactions, cross-border consignment processes, and data transfer to the central management database.

3 stores launched Boutiques in Barcelona, Madrid, and Marbella
Unified POS processes While preserving local requirements
Cash register operations in Ukraine Fiscalized automatically
Shopping mall with retail stores Read case study

Implementation of a central management accounting database aggregating data from different locations

For a company with its own manufacturing operations and B2B/B2C sales across several countries, our team designed a central Business Central MAIN database for the group’s management accounting. Its purpose is to aggregate data from local operational databases and external systems, support cross-border scenarios, including consignment, and provide P&L reporting.

Architecture designed The MAIN database was designed as a single center for the group’s management accounting
Consignment scenarios implemented ES-NL consignment scenarios with automatic document generation
Business analytics dashboard on laptop Read case study

Launch of statutory accounting in Business Central with Ukrainian localization

As part of a large-scale international implementation, the CBPM Service team deployed a separate Business Central database for Ukraine and launched full statutory accounting, including procurement, goods receipts, fixed assets, depreciation, HR, and payroll.

Client-bank integration configured Along with payroll payment statement exports
Intercompany  Document exchange between the databases of two countries was automated
Digital payment and business workspace Read case study

Tell Us About Your Project

    We respond within
    24 hours on business days

    1. Inquiry

    Leave your contact details and briefly describe your situation, including your current system, number of users, and the issues you would like to resolve.

    2. Introductory Call with a Manager

    A 30-minute conversation to discuss your pain points, timeline expectations, and the project delivery approach so we can select the right team for your needs.

    3. Pre-Project Discovery

    A technical audit of your IT architecture, definition of the project scope and boundaries, development of the system concept, and preparation of a preliminary roadmap.

    4. Proposal

    A detailed document outlining the scope of work, timeline for each project stage, and estimated cost.